Frequently Asked Questions

How do I start behavioral health services for my child?

Contact us to make an appointment or visit us during our walk-in hours. Visit our Behavioral Health page for more information.

How do I know if your organization accepts my insurance/Medicaid?

Call us at 330-544-8005 or 1-888-245-3340. You may also contact your insurance company to verify your benefits.

What if I have a question or concern?

The first person you should contact to discuss your or your child’s treatment is the clinician assigned to your case.  If you have more questions or are not satisfied with the response you've received, please contact your clinician's supervisor.  To do this, call the main number at Cadence Care Network (330-544-8005 or 1-888-245-3340) and ask for the supervisor on your or your child’s case.  Knowing the name of the clinician working with you is helpful but not necessary, as our support staff can find that information in our system.

Can I reach someone after hours?

Most concerns are best addressed by the clinician you work with on a regular basis because they are most familiar with your or your child’s case. You can call the office during regular office hours Monday through Friday from 8:30 a.m. to 4:30 p.m. However, in a crisis, Cadence Care Network does provide an on-call service evenings and weekends when the office is closed. You can reach the answering service by dialing 330-544-8005 or 1-888-245-3340. Follow the instructions on the menu. A clinician will return your call A.S.A.P. In the most urgent or serious cases we suggest you call 911 immediately.